Refund Policy

First Pair Promise

We want you to be completely satisfied with your purchase. That's why we offer our First Pair Promise:

Within 30 days of purchase, you can receive a full refund on your first pair of briefs, whether they've been worn or not
You keep the boxer briefs - no return shipping necessary
This offer is redeemable once per customer
For multiple pair purchases:
- One pair is eligible for the First Pair Promise (keep the pair and get a full refund)
- Additional pairs must be returned unopened in original packaging for a full refund

Standard Returns

Our standard return policy applies to all other purchases and lasts for 30 days from the date of purchase. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

To be eligible for a return:

Items must be unused and in the same condition that you received them
Items must be in their original packaging
For hygiene reasons, we cannot accept returns of boxer briefs that have been worn (except under First Pair Promise)
For multiple pair purchases, pairs not covered by the First Pair Promise must be returned unopened in their original packaging for a full refund

To initiate a return, please email us at support@bolster.fit.

Refunds

Once we receive and inspect your returned item, we will send you an email to notify you of the receipt and the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a few days.

Late or Missing Refunds

If you haven't received your refund yet:

Check your bank account again
Contact your credit card company, as it may take some time before your refund is officially posted
Contact your bank, as there is often some processing time before a refund is posted
If you've done all of this and still have not received your refund, please contact us at support@bolster.fit

Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at support@bolster.fit.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, we will mail you a gift certificate.

If the item wasn't marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, who will then be informed about your return.

Shipping

For standard returns (items not covered by First Pair Promise):

You will be responsible for paying your own shipping costs for returning your item
Shipping costs are non-refundable
If you receive a refund, the cost of return shipping will be deducted from your refund
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance
We cannot guarantee that we will receive your returned item
Depending on where you live, the time it may take for your exchanged product to reach you may vary